Binance Wallet and Trust Wallet Experience UI Delays After Market Crash

Balance display problems at Binance continued across various services after Friday’s market crash, with the Binance Wallet still impacted as of Monday.

On Monday, Binance Wallet took to X to report that the wallet was “temporarily experiencing lag” due to network congestion, preventing some users from accessing certain wallet data.

“This information requires some buffering time to display. We are actively working on resolving this issue,” stated the post.

Binance also linked similar display problems to pricing irregularities affecting various altcoins on its trading platform following the market plunge on Friday.

Users unable to sell

While Binance Wallet’s message didn’t specify whether the display issues impacted wallet transactions, some users indicated that the problems hindered their ability to interact with their assets.

“I’ve lost over $130 due to a 3.5% drop in BNB, and I couldn’t sell because of issues with your platform. Who is responsible for this?” one user wrote.

Others questioned the liquidity of BNB (BNB), the native cryptocurrency of the Binance-operated BNB Chain, as the token reached a new all-time high of $1,370 on Monday, according to Coinbase data.

The balance display problems on Binance Wallet arose shortly after Trust Wallet — a self-custody wallet owned by Binance co-founder Changpeng “CZ” Zhao and once operated by Binance — faced similar issues on Sunday.

Trust Wallet points to a “market data sync issue”

“We’re aware that some users are unable to see their balances in Trust Wallet due to a market data sync issue,” the platform wrote on X on Sunday, later confirming that the issue was resolved in about four hours.

However, some users continued experiencing the issue even after Trust Wallet declared it resolved, with comments reporting incorrect wallet balance displays.

Trust Wallet’s head of communications, Dami Odufuwa, confirmed to Cointelegraph that the issue was resolved as of Monday at 1:30 pm UTC.

Odufuwa stated that users could still swap, stake, and transfer their crypto assets as usual despite the display problems, adding:

“The issue only affected the visibility of fiat balances due to a temporary market data sync error. All assets remained safe, and users’ onchain and self-custody experiences were fully unaffected.”

The executive noted that Trust Wallet has at least 17 million monthly active users and 210 million app downloads overall.

Market crash stressed pricing oracles

Lucien Bourdon, a Bitcoin analyst at hardware wallet manufacturer Trezor, attributed the incorrect balance displays on Binance Wallet and Trust Wallet to record liquidations that stressed pricing and oracle servers significantly.

Bourdon pointed out that users can always check their balances through a blockchain explorer during network congestion, echoing similar advice provided by CZ on Sunday.

“If a wallet UI [user interface] looks incorrect, you can verify the balances on a block explorer. The key takeaway is UI or infrastructure fragility under stress, rather than a self-custody risk,” Bourdon told Cointelegraph.

Related: Crypto funds attract $3.2B inflows despite Friday’s flash crash

The display issues observed on Binance Wallet and Trust Wallet seem exclusive to these two platforms as of the publication time, with no other wallets reporting similar UI concerns.

Binance Wallet acknowledged Cointelegraph’s request for a comment but had not responded by the time of publication.